I. SUMMARY
The Aircraft Reliability & Troubleshooting Engineer is responsible for providing technical and engineering support to the aircraft maintenance operation, reviewing all technical directives and issuing engineering documentation as required.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
*Providing on-site technical support and engineering disposition in order to resolve aircraft problems of all types.
*Acting as a technical liaison with aircraft, engine and component manufacturers, vendors and overhaul agencies about the overhaul, repair and modification of aircraft systems and /or components, as required by airline policy.
*Monitoring aircraft system performance data and recommending action to correct abnormal trends to improve aircraft system reliability.
*Maintaining awareness of FAA regulations and required compliance of FARs, ADs, SBs and North American Airlines maintenance program.
*Developing and implementing engineering modifications and retrofits to the fleet in accordance with OEM service bulletins or other FAA approved data in order to increase operational revenue or reduce operational costs.
*Issuing engineering documentation such as engineering orders, manual supplements and build specifications, as required, to support the aircraft maintenance operation.
*Assisting with part number research in to validate proper aircraft effectivity and interchangeability as necessary.
*Interfacing with Maintenance, Materials, QA, Flight Operations, In-Flight and Marketing Departments in order to provide solutions to a variety of technical issues on the fleet.
*Other duties as assigned to assist North American Airlines in achieving its operational goals and objectives.
III. QUALIFICATIONS
The qualifications listed below represent the credentials necessary to perform the essential duties of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A. Education and/or Experience
For the Aircraft Troubleshooting Engineer position, a minimum of five years of B757 and/or B767 work experience is required with a strong knowledge of aircraft systems, avionics, powerplant and structures disciplines. Bachelors degree preferred.
B. Knowledge/Skills/Abilities
*A working knowledge of aircraft maintenance and engineering.
*An understanding of FARs.
*Must be able to excel under pressure.
*The ability to work with computers is invaluable to this position.
*Critical thinking abilities: using logic and analysis to determine strengths and weaknesses of a variety of solutions.
*Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.
*A strong understanding of systems thinking (i.e., both realizing that one piece of an organization has an impact on other components of the organization. Furthermore, navigating that impact successfully).
*The ability to use careful, measured judgment and decision-making: weighing the costs and benefits of a potential action; using discretion.
*Strong communication skills: must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills.
*Must possess a strong ability to manage ones own time, as well as others time, to ensure that the work that needs to be accomplished in a given time frame is, in fact accomplished. Hand-in-hand with this ability is the ability to prioritize tasks when given clearly defined goals and objectives.
*Strong working knowledge of ones field or discipline in which they find themselves engaged on a daily basis. Becoming fully aware and informed of current trends, developments, and changes in the sub-industry is critical for this.
*When necessary, the ability to understand and communicate within a technical or specialized subject-matter, particularly as it pertains to aviation and the aviation industry.
C. Certificates, Licenses, Registrations
A&P License required. FCC License preferred.
IV. WORKING CONDITIONS
A. Travel Requirements
Some travel may be required for this job.
B. Physical Demands
Most of the time is spent sitting in the same position or standing/walking, or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
C. Work Environment
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To apply, please go to: https://home.eease.com/recruit/?id=471932
Please be advised this position is located in NYC at JFK International Airport.
Must pass 10-year background check and drug screen to be eligible for employment at North American Airlines.
Must be eligible to work in the United States.
Please note that North American Airlines is not currently sponsoring H-1B Visas for this position.
Current North American Airlines employees applying for a job outside of their department must complete an Internal Job Application Form in order to be considered. Please see TeamNA or contact HR for further information.
AAE/EOE